Refund, Return & Shipping Policy

By completing a purchase on Revel Crafts, you (the Buyer) agree to the legally binding terms, timelines, and conditions outlined below. Our policies are structured to comply with US e-commerce standards and protect our automated fulfillment processes.

1. Final Sale Policy (Strict No-Refund & No Mind-Change Policy)

Each PhantomBox™ projector unit is processed and dispatched directly through our automated fulfillment system.

• No Refunds or Change of Mind: We do not issue monetary refunds, returns, or cancellations once an order has been placed. All sales are final.

• Exchange Only for Defects: Purchases are non-refundable under all circumstances. The sole remedy for receiving a defective or damaged product is an exact product replacement/exchange following our verification process outlined below.

2. Strict 3-Day Window for Damaged or Defective Items

The only exception to our final-sale policy is if your PhantomBox™ arrives physically damaged, non-functional, or if you received an incorrect item.

• Strict 3-Day Reporting Window: You must inspect your package immediately upon delivery. Any claims for physical damage, technical defects, or incorrect shipments must be reported to info@shoprevelcrafts.com within 3 calendar days of the carrier-marked delivery date. Claims submitted after 3 days will be strictly rejected.

• Required Evidence: Your email must include your order number, a detailed description of the issue, and clear photographic or video evidence showing the defect or damage.

• Verification & Return Requirement: Once your claim is submitted, our support team will verify the issue. If approved, you will be required to return the damaged item to our designated facility. Upon receipt and physical inspection of the returned unit, a brand-new PhantomBox™ replacement will be dispatched to you at no additional cost.

• Unauthorized Returns: Any items sent back to us without prior written approval and an official Return Authorization from our support team will be rejected and will not qualify for an exchange.

3. Return Shipping Instructions & Corporate Address

To ensure prompt processing of approved exchanges:

• Return Address via Email: If your damage claim is verified and an exchange is approved, the exact return shipping address and instructions will be provided strictly via email. Do not ship items back to our corporate registration address.

• Corporate Legal Entity: For legal, registration, and regulatory compliance, our corporate headquarters are registered as:

  Dark Doodle LLC

  30 N Gould St, Ste R

  Sheridan, Wyoming, 82801

  United States

4. Processing, Shipping, and Transit Terms

By completing checkout, you explicitly acknowledge, understand, and agree to our processing and delivery schedule:

• Processing Window: Orders are processed, packed, and dispatched within 2 to 4 business days.

• Shipping & Transit Window: Once dispatched, standard tracked delivery takes approximately 7 to 13 business days.

• In-Transit Chargebacks: We do not issue cancellations or accept dispute claims for packages currently in transit within our stated combined processing and shipping window (up to 17 business days total).

5. Legal Notice on Chargebacks and Friendly Fraud

We maintain a zero-tolerance policy against fraudulent payment disputes ("friendly fraud").

Filing a chargeback with your bank or card issuer for an order that is actively in transit within our stated fulfillment window, or failing to contact our support team within our mandatory 3-day window to report damage for an exchange, constitutes a material breach of this contract.

Revel Crafts submits complete transaction histories, IP logs, delivery tracking data, and this signed, agreed-upon policy directly to merchant processors and issuing banks to vigorously defend and reverse fraudulent claims.

6. European Union 14-Day Cooling-Off Period

For orders shipped into the European Union, customers hold the legal right to cancel or return their order within 14 days of receipt in accordance with EU regulations. The item must arrive at our designated facility in its original, unused condition with all original packaging, cords, and accessories intact. Proof of purchase is required.