Shipping policy

Shipping Policy

Thank you for shopping at Revel Crafts! By placing an order on our store, you (the Buyer) acknowledge, understand, and agree to the shipping terms, processing timelines, and transit conditions outlined below.

1. Order Processing Timeline

Each PhantomBox™ unit is quality-inspected, packed, and dispatched through our automated fulfillment center.

  • Processing Time: Please allow 2 to 4 business days for your order to be fully processed, inspected, and packaged before it is handed over to our shipping carrier.

  • Order Status: Once an order enters our automated processing system, it cannot be canceled, modified, or refunded prior to delivery.

2. Shipping & Delivery Estimates

Once your PhantomBox™ passes final quality control and is packaged, it is dispatched via standard tracked shipping.

  • Standard Tracked Shipping (United States): Transit and delivery take approximately 7 to 13 business days to reach your doorstep following dispatch from our facility.

  • Tracking Confirmation: The exact moment your package is scanned and leaves our facility, an automated shipping confirmation email containing a secure tracking link will be sent to your registered email address.

3. Shipping Terms, Carrier Responsibility, and Transfer of Risk

To protect against shipping-related disputes and credit card chargebacks:

  • Transfer of Ownership & Risk: Once Revel Crafts transfers custody of your package to our designated shipping carrier, legal ownership and all risk of loss or damage pass entirely to you, the Buyer.

  • Carrier Delays: All transit times provided are estimates only. We are not liable, nor do we issue refunds or cancellations, for unexpected shipping delays caused by transit carrier bottlenecks, severe weather, natural disasters, or high regional carrier volumes.

  • Address Accuracy: You are solely responsible for providing an accurate and complete delivery address at checkout. We are not responsible for packages that are lost, delayed, or misdelivered due to incorrect or incomplete shipping information provided during purchase.

4. Lost, Stolen, or Undelivered Packages

If your tracking information indicates that your package was "Delivered" but you have not received it:

  • Please check with household members, neighbors, or your local postal carrier before contacting us.

  • You must notify our team at info@shoprevelcrafts.com within 3 calendar days of the carrier-marked delivery date.

  • While we are not legally responsible for stolen packages after successful delivery confirmation, we will assist you in filing an official investigation claim with the respective shipping carrier.

5. Legal Notice Regarding In-Transit Chargebacks

We maintain a zero-tolerance policy for fraudulent shipping disputes (such as filing a "product not received" chargeback while the package is still actively in transit within our stated combined processing-and-transit window of up to 17 business days total).

In the event of an un-notified or premature dispute, Revel Crafts will submit this signed, agreed-upon Shipping Policy alongside our carrier-validated tracking logs, dispatch records, and your checkout IP details directly to our merchant processor and your issuing bank to reverse the claim.

6. Contact Information

For any questions regarding your shipment, tracking status, or orders, please contact our support team at:

  • Brand Name: Revel Crafts

  • Parent Legal Entity: Dark Doodle LLC

  • Customer Support Email: info@shoprevelcrafts.com

  • Business Phone Number: +1 (307) 395-5515

  • Corporate Address: 30 N Gould St, Ste R, Sheridan, Wyoming, 82801, United States