Shipping Policy

Thank you for shopping at Revel Crafts! By placing an order on our store, you (the Buyer) acknowledge, understand, and agree to the product-specific shipping terms, processing timelines, and transit conditions outlined below.

1. Order Processing & Shipping Schedules by Product

A. Santa Mister™ Humidifier (Limited Pre-Order Item)

• Processing & Shipping Timeline: The Santa Mister™ Humidifier is a limited-run Pre-Order item. Processing, packaging, and dispatch begin in mid-November 2026.

• Pre-Order Order Status: Because production runs and inventory allocations are finalized upon checkout, pre-orders cannot be canceled, modified, or refunded prior to delivery.

• On-Time Delivery Guarantee (December 20th Cutoff): If your Santa Mister™ Humidifier order is not delivered to your provided shipping address by December 20th, 2026, you become eligible for a 100% full refund upon request. Claims for delivery delays prior to December 20th, 2026, will be strictly denied in accordance with this pre-order schedule.

B. XO Vault Hoodie & MJ Vault Hoodie (Custom Apparel Line)

• Custom Processing Window: Please allow 5 to 7 business days for custom garment preparation, quality inspection, and packaging before dispatch.

• Transit & Delivery Window: Once dispatched, custom apparel takes approximately 2 weeks (10 to 14 business days) in transit to reach your doorstep.

• No Cancellation: Once custom production begins, orders cannot be canceled or refunded. Size exchanges are permitted solely in accordance with our Return & Exchange policy (tags must remain 100% intact).

C. PhantomBox™ Projector Line

• Processing Window: 2 to 4 business days for quality inspection and packaging.

• Transit Window: 7 to 13 business days standard tracked shipping following dispatch from our facility.

2. Tracking & Shipping Confirmation

• Tracking Email: The exact moment your package is scanned and leaves our fulfillment facility, an automated shipping confirmation email containing a secure tracking link will be sent to your registered email address.

3. Shipping Terms, Carrier Responsibility, and Transfer of Risk

• Transfer of Ownership & Risk: Once Revel Crafts transfers custody of your package to our designated shipping carrier, legal ownership and all risk of loss or damage pass entirely to you, the Buyer.

• Carrier Delays: All transit times provided are estimates only. We are not liable, nor do we issue refunds or cancellations, for unexpected shipping delays caused by transit carrier bottlenecks, severe weather, natural disasters, or high regional carrier volumes.

• Address Accuracy: You are solely responsible for providing an accurate and complete delivery address at checkout. We are not responsible for packages that are lost, delayed, or misdelivered due to incorrect or incomplete shipping information provided during purchase.

4. Lost, Stolen, or Undelivered Packages

If your tracking information indicates that your package was "Delivered" but you have not received it:

• Please check with household members, neighbors, or your local postal carrier before contacting us.

• You must notify our team at info@shoprevelcrafts.com within 3 calendar days of the carrier-marked delivery date.

• While we are not legally responsible for stolen packages after successful delivery confirmation, we will assist you in filing an official investigation claim with the respective shipping carrier.

5. Legal Notice Regarding In-Transit Chargebacks

We maintain a zero-tolerance policy for fraudulent shipping disputes (such as filing a "product not received" chargeback while the package is actively in transit within our stated combined processing-and-transit windows—including mid-November pre-order schedules for Santa Mister™ or the 2-week transit window for custom hoodies).

In the event of an un-notified or premature dispute, Revel Crafts will submit this signed, agreed-upon Shipping Policy alongside our carrier-validated tracking logs, dispatch records, checkout disclaimers, and your IP details directly to our merchant processors (such as Airwallex, Stripe, PayPal) and your issuing bank to reverse the claim.

6. Contact Information

For any questions regarding your shipment, tracking status, or orders, please contact our support team at:

• Brand Name: Revel Crafts

• Parent Legal Entity: Dark Doodle LLC

• Customer Support Email: info@shoprevelcrafts.com

• Business Phone Number: +1 (307) 395-5515

• Corporate Address: 30 N Gould St, Ste R, Sheridan, Wyoming, 82801, United States